Privacy Policy - NATURAMEDICIN

The personal data of a buyer who is a natural person are protected by Act No. 110/2019 Coll., on the processing of personal data, as amended, and directly applicable European Union legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter the ‘Regulation’).
The buyer acknowledges that, for the purpose of performing the purchase contract and the obligations laid down in the terms and conditions of the online stores at www.naturamedicin.com and www.naturamedicin.eu and in applicable legislation, the seller processes selected personal data of the buyer: first name and surname, residential address, delivery address, company identification number, VAT identification number, email address, telephone number and information relating to payment of the purchase price of the goods (hereinafter collectively ‘personal data’).
The buyer acknowledges that they must provide accurate and truthful personal data when registering, in their user account and when placing an order through the store’s web interface, and must inform the seller of any changes to their personal data without undue delay.
The seller may appoint a third party as a processor to process the buyer’s personal data. Apart from persons delivering the goods, the seller will not disclose personal data to third parties without the buyer’s prior consent.
Data processed for the performance of a contract to which the buyer is a party, or as necessary to comply with a legal obligation (to ensure delivery of a service, handle complaints, fulfil accounting obligations and other obligations), are retained for the period necessary for proper performance of the contract or for the period laid down by legislation (Act No. 89/2012 Coll., the Civil Code, Act No. 563/1991 Coll., on accounting, etc.), but for no longer than 10 years. The buyer’s personal data are processed electronically by automated means and/or in printed form by non-automated means, depending on the type of processing.
- Right to information (this means all the buyer’s rights under Article 13 of the Regulation, in particular the right to know the identity and contact details of the company and the purpose for which the company collects and processes the buyer’s personal data).
- Right of access to personal data (this means all the buyer’s rights under Article 15 of the Regulation, in particular the right to obtain confirmation from the company as to whether and, if so, for what purpose the buyer’s personal data are being processed).
- Right to rectification (this means all the buyer’s rights under Article 16 of the Regulation, in particular the right to require the company to rectify inaccurate or incorrect personal data concerning the buyer without undue delay).
- Right to erasure – the right to be forgotten (this means all the buyer’s rights under Article 17 of the Regulation, in particular the right to request that the company erase the buyer’s personal data without undue delay, provided the conditions laid down in the Regulation are met).
- Right to restriction of processing (this means all the buyer’s rights under Article 18 of the Regulation).
- Right to data portability (this means all the buyer’s rights under Article 20 of the Regulation, in particular the right to receive the personal data provided to the company in a structured, commonly used and machine-readable format).
- Right to object (this means all the buyer’s rights under Article 21 of the Regulation).
- If the buyer discovers or believes that the company is processing their personal data contrary to the protection of their private life, the Regulation or the law, the buyer may ask the company for an explanation or require it to remedy the situation. This may include, in particular, blocking, rectifying, supplementing or erasing personal data.
- If the buyer believes that the processing of their personal data infringes the law, they have the right to lodge a complaint with the Czech Office for Personal Data Protection. This is without prejudice to other administrative and judicial remedies.
We handle requests to exercise rights under the GDPR free of charge. Where a request is demonstrably manifestly unfounded or excessive, we may charge a reasonable fee or refuse to act on it under the conditions laid down in the GDPR. Requests may be sent to the controller, NATURAMEDICIN SE, company identification number 08649162, with its registered office at Charvátova 1988/3, 110 00 Praha 1, at [email protected]. We will inform you of the action taken without undue delay and no later than one month. Under the conditions laid down in the GDPR, this period may be extended by two months; we will inform you of the extension and the reasons for it within the first month.
The buyer consents to receiving information relating to the seller’s goods, services or business and commercial communications from the seller at the buyer’s email address by ticking the relevant checkbox on the website. The buyer may withdraw this consent at any time by written notice sent to the operator’s address or by email sent to the seller’s email address.
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